Tenant FAQs

Answers to your frequently asked questions

• Do you own the properties that you manage?

  We are a Real Estate Brokerage and Management Company that handles sales, leasing and management of rental investment properties. We represent the landlords that own rental properties. When you lease a home that receives our full management services, Property Specific Realty will be your primary contact to help you with your leasing needs.

• What are your office hours?

  Our office is open Monday through Friday from 9am to 6pm. Our on-call associates return calls regarding maintenance emergencies during our non-office hours.

• What is the best way to schedule a time to view one of your available rental properties?

  The easiest way to schedule a showing is to request a time through our website. Click on the green schedule a showing button next to the property listing you want to see and you will be given several options for times available to view the property. You may also call our office to schedule a showing. For security reasons, we do not give out lockbox codes; you may schedule a personal showing with our staff or have your own real estate agent show you the property.

• You have a property I want to rent. How do I apply?

  The easiest way to apply is by filling out our online application. Your application will be processed once we receive the application fee.

• How much is the application fee?

  The application fee is $60 per application. All adults 18 and over must complete an application.

• How long does the application process typically take before I hear if I am approved?

  It will typically take 12-24 business hours for a decision to be made on applications once all supporting documentation has been provided. Please provide any additional documents requested as soon as possible.

• Other than the application fee, what do I pay and when do I pay it?

  Prior to the time of move-in, you will need to pay any prorated rent due for the month you are moving in,, any pet fees and your security deposit.

• Who needs a cosigner?

  We require a combined household income of three times the rental rate to be approved for tenancy. If the income of your household does not meet that requirement, you are welcome to apply with a co-signer.

• How do I login to the Resident Portal?

  When you move in to one of our rental properties, you will receive an email with instructions on how to set your password. Please reset your password within the next 48 hours or the link will expire and you will have to request another one. The Resident portal is available for access 24 hours a day. If you need help resetting a password, please contact our office during our office hours.

• Is the deposit refundable?

  Yes, provided that certain criteria are met your deposit is refundable. The following are the requirements for a full refund:

  • Complete the lease term and give proper notice;
  • Leave the premises clean and undamaged;
  • Remove all trash, debris, rubbish, and personal property from the premises;
  • Pay all charges and rents due;
  • Return all Keys and Remotes, including amenity keys;
  • Provide a forwarding address.

  The Security Deposit may NOT be used as the last month’s rent. The Security Deposit will be mailed to you no later than thirty (30) days after a completed move-out inspection.

• How do I pay rent?

  Rent can be paid using the online Resident Portal and is due no later than the 5th day of each month. Payments received after the 5th day of each month are required to be in the form of certified funds or money order and include the late fee listed in your lease.

• Do you allow pets?

  We love pets! All pets must be approved by the Owner and there is a $350.00 fee per pet; and a $500 fee for 2 pets.

• Whom do I notify of a Maintenance Request?

  Unless there is an emergency, all maintenance requests are required to be submitted in writing. For emergency maintenance request, you may call our main office number at 919-307-7767 and follow the prompts to report an emergency request and our on call associate will return your call promptly. For -non-emergency requests, the easiest way to report the request is through the Resident portal or you may email your request to info@propspecific.com

• How long does it typically take for a maintenance request to be handled?

  Our goal at Property Specific Realty is to have all non-emergency/non-urgent maintenance scheduled to be completed within 48 hours. Emergency Requests are always handled as soon as possible. An emergency maintenance guide is provided when you move in and explains what is considered an emergency. Current Residents may also review this document through the Resident portal.

• My lease expiration is coming and I want to move out. What do I do?

  Most leases require a 60-day move-out notice to be given. You must submit your notice to vacate in writing. It can be emailed, faxed or mailed to our office.

• Who is responsible for lawn maintenance?

  Unless specified that lawn service is provided, you are required to care for the lawn and grounds and keep them in as good a condition as when you moved in. This includes edging, watering, mowing, fertilizing, trimming, and weeding. It is recommended that Residents sign up for a weed control service to reduce weeds in the lawn.

• Who is responsible for pest control?

  It is the Resident’s responsibility to provide routine pest control for cockroaches, ants, spiders, silverfish, bugs, fleas, etc. It is recommended that the Resident sign up for a pest control service to maintain pest control for the home. The landlord is responsible for addressing issues with termites, wood-boring bees and/or rodents.

• May I paint some of the rooms in the property a different color?

  Any changes to the house must be submitted to Property Specific Realty in writing along with samples of colors, drawings, etc. All Changes MUST BE APPROVED prior to any alterations. You will receive written permission once it is approved or a notice that it was declined.